Norwegian Cruise Line ~ NCL FAQ's
What does my cruise fare include?
Your cruise fare entitles you to accommodations, meals and entertainment aboard ship. Specialty restaurants are available with either nominal cover charges or fixed price menus and à la carte pricing in addition to the standard dining program. Items of a personal nature are not included, such as alcoholic beverages and soft drinks, spa treatments, indoor pool relaxation areas, certain specialty exercise classes, laundry, photographs, casino, ship-to-shore phone, email, Internet, fax and Shore Excursions. How many suitcases can I bring? Each person is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 50 pounds. However, if passengers are traveling by air, they need to check with the airline for specific restrictions.
What can I not bring on board?
Passenger is not allowed to bring on board the vessel any intoxicating liquors, or beverages, firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.
Will I have access to the internet?
Yes, all NCL ships are equipped with 24 hour Internet Cafés. Wi-Fi is available throughout the ship and access from inside your stateroom is available via complimentary Ethernet. You can either “pay as you go” or purchase internet packages. What is the daily $12 per person service charge? A charge of $12 per person per day will automatically be added to your onboard account. The reason there's a fixed service charge is an important one: The Crew is encouraged to work together as a team. Staff members including restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated by a combination of salary and incentive programs that your service charge supports.
What about tipping?
Guests should not feel obliged to offer a gratuity for good service. However, if a staff member has "gone the extra mile" they are permitted to accept cash gratuities entirely at the discretion of the guest who wishes to acknowledge particular staff members for exceptional or outstanding service. In short there is generally no need to tip but you may feel free to do so.
What side is better Port or Starboard?
This question is always answered on individual preference but it is widely known that the port side of the ship has a much closer and longer view of the Na Pali Coast. For this reason alone I would recommend those in a balcony cabin to book on port side.
Can I smoke anywhere on the ship?
NCL smoking policy is "We want you to be comfortable on board, so public areas throughout all NCL ships are smoke free. If you smoke cigarettes, you can do so in your stateroom, on your balcony, in the casino or Cigar Bar (where available). If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Also, you can smoke cigarettes, pipes and cigars outside on open decks (just not around food venues, sport decks, kids' pool areas and other designated non-smoking areas)."
Can I pre-order liquor to be delivered to my stateroom?
NCL does not allow for stateroom liquor delivery on Pride of America, only wine or champagne through the Bon Voyage Department.
Is there a hair dryer in my cabin?
Yes, every stateroom has a hair dryer (although said to be not very powerful)
Is there a casino on the ship?
All NCL ships except for the Pride of America have a casino on board
What onboard activities can be purchased prior to sailing?
Shore Excursions and Dining can be purchased by guests sailing on any Norwegian ship. In addition, guests sailing on the Norwegian Epic will have the option to purchase onboard Entertainment and Spa activities.
How many suitcases can I bring?
Each person is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 50 pounds. However, if passengers are traveling by air, they need to check with the airline for specific restrictions.
What about special dietary needs?
If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise a Norwegian Reservations Agent, or your Travel Agent at the time of booking. Obtaining the product for many of these requests requires 60-days notice prior to sailing, and we want to ensure that we are able to fulfill your request.
What Should I Pack?
When it comes to what to wear, you can go resort casual or get decked-out and look your best - it’s your call. That’s the freedom of Freestyle Cruising. We even have special “Dress-Up or Not Night.” It’s the perfect opportunity to get your portrait taken with your family, that special someone or even with the ship’s Captain.
Dress cruise casual anytime during the day, in the buffet and in most specialty restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required. Cruise casual is also allowed day and night on embarkation day.
Wear smart casual if you are eating dinner in the aft main dining room (our more formal dining room) and in Le Bistro on cruises over longer than five days. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it’s jeans or slacks with a collared shirt and closed-toed shoes. Traditional Bermuda shorts along with long socks, loafers and a blazer are all acceptable on a Bermuda cruise.
We want you to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or specialty restaurants. Kids 12 and under are welcome to wear nice shorts in all our restaurants. You may want to pack a sweater too—air conditioning can be chilly.
Since your suitcases are collected the night before we return home, don’t forget an overnight bag for prescriptions and need-to-have items.
What time do I board the ship on embarkation day and in ports of call?Arrival at the Cruise Terminal:
For your comfort and convenience, we recommend that guests who have not completed their Online Check-In arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. Guests who have completed their Online Check-In should arrive at the terminal no later than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing.
Final Boarding Time:
In order to facilitate the embarkation process and the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete Online Check-In at least one day prior to sailing and must complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Please note guests who have not filled out their Online Check-In must arrive at port two (2) hours prior to sailing. Any late arriving guest may join the ship at an approved port of call in the scheduled itinerary. Such guest will be responsible for all applicable fees and travel expenses to that subsequent port of call.
Boarding Time in Ports of Call:
In all ports of call, it is also the guest's responsibility to be back onboard the ship no later than one (1) hour prior to the ship's scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest's responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest's responsibility to pay all expenses incurred to rejoin the ship.